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  • Hotline : +84 985695727

Privacy Policy

Check in/ Check out Policy:
* Check-in: After 13:00
* Check-out: Before 12:00 noon
* Earlier check-in: Free of charge if the room is available.
* Late check out: Free of charge if the room is available.

Rooms Cancellation
- If cancelled or amended up to 3 days before the date of arrival or new date of departure, no fee will be charged.
- If cancelled or amended later than 3 days or in case of no-show, 100% will be charged as the cancellation fee.
If you wish to cancel your reservation, please call Ms. Phuong 0985695727 or E-mail  booking@hanoi3bhotel.com

Children and Extra Adult Policy:
  • Child under 6yr: free of charge;
  • Child from 6yr or extra Adult: surcharge $12/person/room/night

Tours Cancellation
- Multi-days Tours:

  • Cancellation prior to 5 days of the tour will be charged 100% all deposit money paid.
  • Cancellation prior to 10 days of the tour will be refunded 100% all deposit money paid.

- Day Tours:

  • Cancellation made before 5 days will be refunded 100% all deposit money paid. 
  • Cancellation made before 24hours and less than 5days will be charged 100% all deposit money paid.
  • Late cancellation – Less than 24 hours before the tour will forfeit the full price of the tour.

Payment method:
- By Visa Card, Master Card... (3% bank service).

For futher information, please feel free to contac us here.